After 2015 conference for promotion of the construction of national court litigation service centers, Beijing courts set up a WeChat litigation service platform with the help of information technology achievement, providing litigation guidance, judge appointment and case query service, so that the public can enjoy rapid, accurate, convenient static information and dynamic service through fingers.
To promote the construction of intelligent courts, provide more high quality personalized litigation service for the public, and strengthen the interactivity between the public and people's courts, in accordance with the instructions of Yang Wanming, president of Beijing Municipal High People's Court, with the support of the information technology department and technical cooperation companies, the litigation service office actively explores new paths of litigation services, creates a Beijing courts litigation service WeChat Official Account, providing more than 20 service functions in three columns, which can basically meet the needs of all litigation affairs except the trial.
The WeChat Official Account is developed and designed according to the demand orientation of litigation service, and based on the functions of service platform of Beijing courts which the public often use. It integrates classification, digests in full, docks internally and externally, and introduces a security system focused on digital authentication technology, to allow the public to participate in litigation activities in a safe, convenient and economic manner truly in the era of mobile connectivity, to achieve "one account in hand makes litigation convenient".
Beijing courts litigation service WeChat Official Account has three columns of judicial openness, litigation service and my case. The column of judicial openness provides court information and shows court work to the public; the column of litigation service provides public service items to the public. The public can enjoy the service function of these two columns after paying attention to or registering and login as a tourist. The column of my case provides service functions related to specific cases and provides litigation services for the specific cases of the parties and their agents. The specific service functions of the Beijing courts litigation service WeChat Official Account are as follows:
After subscribing the WeChat Official Account, the public can browse court news, digital trial, judicial documents and announcement in the column of judicial openness for real-time understanding of the work trend, trial and enforcement data, legal documents and notice of Beijing courts, and can also browse judgement documents, reference cases, trial videos and list of dishonest people, and access to WeChat official accounts of Beijing courts through WeChat matrix to understand the specific working situation of the courts.
If you want to know the court address, understand the legal document format or ask legal issues, you can use court information, litigation guidelines, document formats, registers of institutions and litigation tools in the column of litigation service to browse information, or use the litigation Q&A to accept the consulting service from the smart little helper "dada". The official account also implements the connectivity with 12368, the public can directly connect Beijing courts 12368 artificial voice service platform through Fixed Dialing Numbers of Hotline 12368 in the WeChat platform for litigation consulting, contacting judges and case query. Since its official opening in December 2014, the 12368 artificial voice service platform of the Beijing courts has received a total of 270,000 calls, making it a bright business card for the Beijing courts. Since 2017, the litigation service office of high court has upgraded and transformed 12368 platform, and enhanced strength by buying social service, to better meet the increasing litigation service requirements of the public.
Except the above services, if the parties and their agents want to know the trial process, or need to contact or submit materials to relevant judge, they can enjoy the trial process, submission of materials, contacting a judge, application for reading files in the column of My Case after logging in and completing the real-name authentication. In addition, WeChat is fast, convenient and efficient, the parties and their agents can receive the litigation documents served by relevant judge if they agree to receive the litigation documents by way of WeChat. To provide more accurate, practical, authoritative information, the official account sets up the function of "similar cases and applicable laws" based on the "FA XIN" platform of the Supreme People's Court, providing similar typical cases and related laws and regulations without charge, so that the parties have a reasonable expectation for litigation risk.
The above is the function introduction of WeChat Official Account of Beijing courts litigation service.